Security and Privacy – Thermilate

Security and Privacy

Thermilate Technologies Ltd collects only voluntarily submitted personal information during the course of its business, through its web site, via email, fax and telephone etc. to enable us to process your requests. Relevant information is used only by us for the services you have requested. No information is ever sold to mailing lists or other third-party organizations. We may occasionally send emails with special offer information that we may think will be of interest to you. If you do not wish to receive any further emails, please click unsubscribe in the footer and you will automatically be removed from our list. We respect CAN-SPAM laws and regulations.


We also track and monitor visitors usage and traffic throughout our site for statistical purposes using the services of third parties. Such information is not correlated with specific users or individuals. We do not store or share financial information with third parties.



What we collect

We may collect the following information:
  • Name.
  • Contact information including email address.
  • Demographic information such as postcode.



What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes.
  • We may contact you by email, phone, fax or mail.
  • We may use the information to customise the website according to your interests.




We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


As required by our bank, we use Secure Sockets Layer (SSL) encryption technology for the final transfer of credit card details from your browser to our secure server located in a secure installation only accessible to authorised personnel. We do not have access to website card payment details nor do we hold card payment details on record - all in compliance with international PCI-DSS regulation.



How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 48 Birds Royd Lane HUDDERSFIELD HD6 1NG.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



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